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Question

Incorrect used storage.

  • May 22, 2025
  • 3 replies
  • 42 views
C
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I've deleted all the files. The trash box is empty. but in the account information it still tells i've 24.9 gb in use.Can you please fix this?
This is the second time I have had to request this, is there a problem with my account?

Can you disable the version history? before deleting them in some files I have seen V2
I have tried to open a ticket, but I have not found how to do it.

    3 replies

    C
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    Hi there,
     
    Welcome to the Box Community! 
     
    I ran a script to fix the file size count in your used storage and should be seeing the right file size.
    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
    You can also check this article from our Box Support page about "Storage".
    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
     
    Best,
    C
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    Thanks, I read the article in which they describe the problem, in which it was specified that it was a issue and that you could run a script to fix it.

    Is it possible to disable the version history of the files?

    C
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    For some odd reason my used storage displays 27.5 gigs but at most the storate used must be 7 Gb or so.

    Trash is empty.

    How could i get a fix for this?

    Thanks in advance,

    Gonzalo

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