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Question

incorrect used space

  • May 23, 2025
  • 2 replies
  • 88 views
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The website is displaying the storage space of one of our team members with the wrong amount, he had already uploaded a few TBs and now it is showing less than 1TB even though he has much more than that, the userid is: 28381758642, is there a way to solve this?

    2 replies

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    It seems like you're encountering an issue with the reported storage space for one of your team members on a website. If the displayed storage space is incorrect, there could be several reasons for this discrepancy. Here are some steps you can take to address this issue:

    Sometimes, a simple page refresh can resolve display issues. Ask the affected team member to refresh the page where the storage space is displayed to see if the correct amount updates.Occasionally, issues with data synchronization can be resolved by YourTexasBenefits App logging out of the website and then logging back in. Ensure the team member is properly logged in.Verify that there are no issues with the team member's account, such as billing problems, account suspension, or any other account-related issues that might affect storage space.If the issue persists after trying the above steps, it's advisable to contact the customer support or technical support of the website or service. They can investigate the issue on their end and provide assistance specific to their platform.Ensure that the website or service is up to date. Sometimes, bugs or issues are resolved in newer versions of the platform, so updating may help.Check if the website or service is experiencing any known issues or downtime. You can usually find this information on their official website or social media channels.If the website relies on browser caching, clearing the browser cache might resolve display issues.Review the user data associated with the account (e.g., file uploads, file organization) to ensure there are no issues with data integrity. This can be done through the website's administrative tools.Ensure that the user's subscription or payment information is up to date. Some services may limit storage space based on subscription levels.If the website uses third-party integrations or plugins, check if any of them might be affecting the displayed storage space.

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    Hi Leandro,

    Welcome to Box Community and glad to help! 

    We've created a new case and a member of our team will contact you through email, please keep an eye out. 

    Thanks for posting! 

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