Please run the script from here : https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
Question
Incorrect usage
Hi there,
Welcome to Box Community and glad to help!
Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Settings> Used Storage.
Going forward, if you find inaccuracies to your storage count as shown, please let us know to help you fix it.
Hope it helps!
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