Good morning. I understand the Support team can run a script to reset the storage used on my account.
Any thoughts are appreciated, thanks in advance for the help!
Scott
Question
Incorrect storage used
Hi Scott,
Welcome to the Box Community!
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Best,
Hi. I am wondering if this post is still alive.
I am having the same problem. I would appreciate if the problem could be fixed by the script.
Thank you in advance.
Ditto. I'm showing gigabytes used, when it's really megabytes. Please advise how to get this script run. Thank you.
I need this script ran! Do support monitor this thread and action on it? Or do I need to contact them another way?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.