Skip to main content
Question

Incorrect storage usage or number of files in My Account

  • May 23, 2025
  • 1 reply
  • 57 views
  • Translate All
Forum|alt.badge.img
Even if you delete unnecessary files in the folder managed by this account and there is about 1GB in the folder, the storage capacity of 6.4GB may be used. Can you please take measures so that the storage capacity is displayed normally?

    1 reply

    Forum|alt.badge.img

    Hi there, 

    Welcome to Box Community and glad to help! 

    Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Settings> Used Storage. 

    Going forward, if you find inaccuracies to your storage count as shown, please let us know to help you fix it. 

    Hope it helps! 

    Translate
    Terms of ServiceAccessibility statement