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Question

Incorrect storage usage

  • May 23, 2025
  • 2 replies
  • 21 views
C
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Hi, I only have around 25GB of data in my Box account, but Box says I have used 50GB of the space and it is full. I can't save anymore data in my box.

I checked the trash and it was empty. What is the problem? Can you please fix it?

Thanks-Shirin 

    2 replies

    C
    Forum|alt.badge.img

    Hi there,

    Welcome to the Box Community! I'm happy to help.

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

    You can also check this article from our Box Support page about "Storage".

    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

    Best,

     

    C
    Forum|alt.badge.img

    Hi,

     

    Thanks for this, but still shows 47.8 GB, I am sure it should be around 25GB, Can you check again please?

     

    Thanks-Shirin 

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