Support team:
Please run the script to fix my storage usage. I removed all of my files and folders and emptied the trash hoping that would fix the problem, but it's still incorrectly reporting my storage as mostly full.
Question
Incorrect storage usage
Hi Richard,
Welcome to the Box Community, I'm happy to help!
I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now be seeing the correct storage size available in your Box.
Feel free to write back in if you have any questions for me!
Best regards,
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