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Question

Incorrect storage usage

  • May 22, 2025
  • 4 replies
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Dear Box Team, Please run the Skript and add the X Folder so I can check storage usage. I'm pretty sure my storage is 5 and not the maximum of 10gb... Thanks for applying your fix. Kindest regards

    4 replies

    Forum|alt.badge.img

    Hi Stefan, 

    Welcome to the Box Community! 

    I have cleared your storage and it should be updated on your end now. You may check this article as to why this issue occurs: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    If there's anything else that I can help, please let me know. 

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    Hi, i m having the same problem here, can you help?

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    @ eng.edsonsena

    Hi, you have to open a ticket directly with BOX, only them can clear the wrong storage allocation. Good luck.

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    The storage usage is incorrect in my account and I cannot submit a support request. Other options?

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