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Question

Incorrect storage size used

  • May 22, 2025
  • 3 replies
  • 22 views

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Hi I have deleted every file in the Box folder (to create space for something else) but the account detail page still says 37.6GB of 50.0GB used. Can you please fix this?

3 replies

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Hi there,

Welcome to the Box Community!

Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected.

Thanks!

 


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Good afternoon Aira,... it's possible that you update or run the same script in my account ?
thanks in advance


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I have the same problem!!