Hi there, please run the script to correct the storage usage for my account as described in this support article: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect.
I reorganised some folders and deleted a lot of duplicates in order to free some space - despite of that I'm now even 12GB (!!!) over the limit.
Thanks.
Hi there,
Welcome to Box Community and I'm here to help!
We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.
Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
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