3 computers with Box Sync all display 34-35Gb total for "properties" of their local Box Sync folder. However, account on the web is displaying 47.2Gb out of 50Gb available, and stops syncing if it goes over 50Gb (which is actually less than 40Gb on any local Box Sync folder). Please run the magic script everyone refers to to fix this. Thanks.
Question
incorrect storage count
Backed up my files locally. Changed all 3 computers from Box Sync to Box Drive, and deleted all the files in the Box Sync folders. Then deleted all the files online in my Box Cloud account. In the account, "All Files" now shows "Drag and drop files here to collaborate with your team", so I know the cloud is empty. Local Box folders on the 3 computers are also empty. However, account online still shows 47.0 GB out of 50Gb used. (47.2 out of 50Gb available noted above was my error when typing.) Please run the magic script everyone refers to to fix my account being maxed out when it is totally empty. Thanks.
Been checking each morning and starting today Box Drive is showing 0Gb out of 50.0Gb used. Thank you if someone ran the magic script! -or- Box support article https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect states: In rare cases, the file count and size might take few days to a week to be updated. Sheesh, it took 2 weeks for Box to sync up the correct usage in my account, after it had been incorrect for months! Software glitch or too many users? Growing pains on Box's part changing from Sync to Drive? A number of users reporting the same problem, but little transparency on cause of the problem. Now unsure if I want to count on Box cloud storage, though it was previously reliable for 9+ years.
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