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Question

Incorrect storage amount

  • May 27, 2025
  • 2 replies
  • 7 views

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I'm having the same issues as many others where the incorrect storage amount is displayed. Please run the script that cleans this up.

2 replies

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Rodrigo, 

Welcome to the Box Community, I'm happy to help!

The issue you encounter seems related to what is described in this article: 

I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box.

Feel free to write back in if you have any questions for me!

All the Best, 


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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025
Thank you very much