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Question

Incorrect Storage

  • May 23, 2025
  • 2 replies
  • 12 views

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Deleted multiple files but still showing 10Gb/10Gb. Do you have any workaround to fix the issue?

2 replies

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Hi there, 

Welcome to Box Community and glad to assist with your storage issue. 

Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Settings> Used Storage. 

As always, don't hesitate to contact our team if you find inaccuracies to your storage count as indicated and we'd love to further assist. 

Hope it helps! 


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Hi Rona,

The correct storage count now reflects on our end. We appreciate your assistance.

Thank you.