Hello. My account is supposed to have 50gb of storage. I have less than 3gb of actual files uploaded, yet it is saying that my storage is maxed out. Will you please fix this?
Question
Incorrect Storage
HI Chris F,
Welcome to the Box Community! I'm happy to help.
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
Best,
Thank you AJ.
My account is still showing that I have over 2gb uploaded when I only have 300mb worth. How often can this script be run?
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