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Question

incorrect space used - need help

  • May 23, 2025
  • 1 reply
  • 63 views
C
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Incorrect free space reported .

Account ID 191341271

emptied trash and all files but no help.

Please help fix this issue.

    1 reply

    C
    Forum|alt.badge.img

    Hi Doreen, 

    Welcome to the Box Community, I'm happy to help!

    The issue you encounter seems related to what is described in this article: 

    I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box.

    Feel free to write back in if you have any questions for me!

    Best regards,

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