Hi,
As part of the recent promotion to get 30 GB storage space (if I sign up with the phone app), I did that and I got exactly 26.84 GB and not 30 GB. Since it is the free plan, I can't call their support team so I am asking a question here to see if anyone else ran into this problem also or not. What did you do?
Hi Sunit,
Welcome to Box Community and glad to assist!
You may contact our Billing team for assistance through billing@box.com.
Hope it helps!
Thank you, Rona! I just sent them an email and waiting for their response.
I tried to contact their support team before posting this comment but I got an error saying they don't provide support for the free plan so we will see what I get out of this billing email address.
Thanks for the suggestion!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
