Question

Incorrect sizing GB in my account ??

Forum|Forum|6 months ago
May 23, 2025
1 reply
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community-manager
Box Employee

Hi !!!

My box storage shows wrong storage GB but I do not have such kind of volume.

Please help from support

Thanks a lot in advance !

Best Regads

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community-manager
Author
Box Employee
Forum|Forum|6 months ago
May 23, 2025

Hi there,

Welcome to Box Community and glad to help!

We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.

Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Thanks for posting!

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