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Incorrect password

  • May 27, 2025
  • 1 reply
  • 9 views
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I am trying to share with a folder or box account when being asked through the invite   I have to change my password to a stronger password,.  The old password is invalid, which is not true.  Please advise

 

I do not have a password associated with my bo account.

 

When trying to add a new password to my box account, I get an error also. Cannot create password.  Please advise.

    1 reply

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    • community-manager
    • Author
    • Known Participant
    • 34746 replies
    • May 27, 2025

    Hi there, 

    Welcome to Box Community and glad to help! 

    Looks like you received an invite to a folder where strong password requirement is enabled. Can you try to setup your new password again and follow the suggestions below?

    How do you define a “strong” password?

    • A "strong" password is a password of increased complexity. By default, Box does not require any specific level of complexity beyond the minimum number of characters.
    • A “strong” password must contain more characters than the minimum allowed. We recommend including numbers, special characters, and a mix of upper- and lowercase letters, but these are not required – they just help increase key space.
    • The criteria for a strong password for external collaborators is not related to the enterprise's password requirement settings but follows Box guidelines for strong passwords: using at least 8 characters, with either a combination of numbers, uppercase letters, or special characters (i.e. $#@&!).
    • If an external collaborator already uses SSO to access Box, we consider that a strong password and do not require updating the password.

    Hope it helps! 


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