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Question

Incorrect free space on my box account

  • May 22, 2025
  • 2 replies
  • 31 views
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Hi,

I recently deleted a lot of files on my account, I’m sure that I deleted the trash bin but for some reason the real free space is not showed correctly. Please could you help me to check what is wrong with my account?

Cheers,

Jhayam

    2 replies

    C
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    Hi Jhayam,

    Welcome to the Box Community and thanks for your post!

    Have you checked out this related article here, this may be related to the issue you encounter? 

    The next step will require you to contact Box Support to help you directly and reset your storage count.

    I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

    Thanks for your patience! 

    C
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    Thanks, France I will wait for the agent to contact me.

    Cheers.

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