Hi,
I have a problem on my account, it says 50GB of 50GB, but it should be around 37GB used. I have read the support article about a script that can be executed to solve the problem.
Thanks,
Question
Incorrect free space
I receive a message that my account reach the 10GB storage limit and does not download and files But I know that I have less than 1 GB of data. Please let me know how to solve the problem.
Hi Tobias,
Welcome to the Box Community!
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
Best,
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