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Question

Incorrect free space

  • May 22, 2025
  • 2 replies
  • 39 views
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Dear Box Support,

Please can you assist on how I go about raising a ticket at my Box account is telling me I've run out of space and will not syn, but only using 1.5GB of data whilst account shows 

Account ID: 177773932
Storage used: 28.7 GB of 50.0 GB

This makes no sense, to avoid losing data I have backed up my data and DELETED everything from box and it sill shows usage of 28.7 GB even after clean up on recycle Bin. When selecting contact support I keep getting sent to raise on Box community to raise post here.

Would you be able to assist in reset of account disk to 0Gb so that I can resync my data for normal use without errors?

Regards

Nitin

    2 replies

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    Hi there, 

    Welcome to the Box Community! 

    I've run a script to correct the storage count and it should be updated on your end now. 

    Let us know if there's anything that we can help. 

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    Thanks very much Aira for assist, I see its now refreshed and cleaned up, I can re-clone my data and sync once more :)

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