Hi, I have exceeded the allocated space but after I deleted quite a number of files to free up the space, the used space still not correctly updated. Now I am unable to upload any file to Box anymore. Please resolve this issue as soon as possible. Thank you.
Question
Incorrect Free Space
Hello there,
I've got the same problem, I deleted some files but if I calculate the size of all files I got uploaded, it shouldn't take so much space.
Please help!
Thank you
Hi Everyone,
Welcome to the Box Community and thanks for reaching out!
I've gone ahead and ran a script that will recount all of the files and how much storage is being used in your Box. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency:
You should see the correct storage size available in your account. Please let me know if need additional help.
I have same problem here, I deleted some files from my storage but the available space is not updated even after few months.... please run the scripts
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