Hi,
Can you please fix my account so that it shows the correct amount of free space?
Thanks.
Question
Incorrect Free Space
Hi Petra,
Welcome to the Box Community!
The next step will require you to contact Box Support to help you directly and I've gone ahead and created a ticket for you so that an agent can work directly with you in resetting your storage count/ usage.
Please check your email for details and updates.
Thanks for your patience!
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.