I deleted all my files to free up space, because it said I was using 13,7 Gb of my 10 Gb account. But it doesn't seem to work and now i cannot restore the files in my bin. Please help !
Question
incorrect free space
Hi Astrid,
Welcome to the Box Community!
The issue you encounter seems related to this article: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
It also seemed you already opened a ticket for this issue with our support team and they've resolved it after resetting your storage count.
Thanks for your patience and participation in the forum!
Best,
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