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Question

Incorrect free space

  • May 22, 2025
  • 2 replies
  • 10 views
C
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After I deleted all my old files and empty the trash, I found that there was 23.2 GB out of 50.0 GB in my account, it supposed to be 0... Why?

    2 replies

    C
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    Hi there, 

    Welcome to the Box Community!

    Have you checked out this related article here, this may be related to the issue you encounter? 

    The next step will require you to contact Box Support to help you directly and reset your storage count.

    I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

    Best,

    C
    Forum|alt.badge.img

    Problem solved by reset from the email, thank you for your help.

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