Hi! I have a problem with free space. I deleted all of the old files and files in the trash, but I see that 38 of 50 GB is displayed as "storage used". Please, fix it. Acc ID: 175269647
Question
Incorrect free space
Hi there,
Welcome to the Box Community!
You may be experiencing an issue related to this article:
The next step will require you to contact Box Support to help you directly and reset your storage count.
I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.
Thanks for your patience!
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.