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Question

Incorrect free space

  • May 23, 2025
  • 2 replies
  • 7 views

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My Free space is reporting incorrectly, Can you please fix?

2 replies

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Hi Van, 

Welcome to Box Community and I'm here to help!

We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Thanks for posting!


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I am having this same issue. I only have 4 small files in Box yet it will not let me upload through Box Capture as it says I am out of space.