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Question

incorrect free space

  • May 22, 2025
  • 1 reply
  • 4 views

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Dear All,

i have no files in my box it results that I have only 10% of free space left.

I have understood that it could happen and that the administrators have a special script that could fix this issue.

So, I kindly ask to run this script on my box area.

Thank you

D.

1 reply

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Hi there, 

Welcome to the Box Community! 

I have cleared your storage and it should be updated on your end now. To check why this issue often occur, please check this article:

https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Thanks!