I am trying to recover a master folder as the back up copy is missing subfolders and files of jobs our company is working on. Somehow our masterfolder was put in the trash yesterday. After restoring it (also yesterday) several subfolders and files were missing. Can anyone please help.
Thank you in advance
Hi
Welcome to Box Community, and we’re glad to assist!
When exactly did you restore the folder? And please indicate its total size.
When restoring a deleted folder, it’s ETA may vary according to the size of your folder. The larger the content, the longer time it’ll take to restore them fully.
They will gradually return back to their location prior to deletion. If you didn’t notice any increase in files in the next 24-hours please let us know.
Thanks for posting!
We restored the folder March 17th around 17:30 hours CET+1. It’s size is 42Gb. Up until now only 25.7Gb has been restored.
Hi
I opened a support ticket to review the status of your recovery. Please keep an eye out and shortly, a member from the Box Product Support team will reach out through email.
Thanks for posting, and we hope to sort this out soon!
‘Thanks for posting, and we hope to sort this out soon’ In the mean time we are more than 2 day further and no sign of any help at all. What to do?
Hi Rona, could you share the support ticket number you have opened? We still didn’t hear anything form teh Box Support team.
Hi
Good day!
I just sent you an email, and please check out your inbox. That’ll be your ticket number please don’t hesitate to reply in the thread if you have questions.
We hope to sort this out very soon!
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