Box in browser does not accept credentials and requests to reset password. The windows and android apps function normally but any attempt to sign in via a browser is unsuccessful. I reuse the same password to reset. This is annoying.
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Hi there,
Welcome to the Box Community!
I understand you are having issue logging in to your Box account via the web browser, I am happy to help.
We suggest to follow the below steps to narrow down your login issue:
- Please ensure your web browser is the latest version.
- Try clearing your browser's cache. If this does not resolve your issue please proceed to the next step.
- Try different browser such as Internet Explorer, Safari, Firefox or Chrome or use incognito mode.
- Try disabling plugins/ extensions from your browser.
Let us know how it goes and if you have any questions!
Regards,
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.