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Question

inaccurate storage space amount

  • May 23, 2025
  • 1 reply
  • 12 views
C
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Hi Box.com,

My storage amount shows 0, but I have files in my account. Can you please run your script to correct my storage amount?

Thank you.

    1 reply

    C
    Forum|alt.badge.img

    Hi Ara, 

     

    Welcome to Box Community and glad to help! 

     

    Great news! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.

     

    Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

     

    Thanks for posting!

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