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Question

Inaccurate Storage Information

  • May 23, 2025
  • 2 replies
  • 78 views
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Hi, the storage usage for my Box account is inaccurate after I deleted some folders. I understand from an article that Box support will be able to run a script to fix this. Please run the script for my account. Thank you!

    2 replies

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    Hi Darren,

    Welcome to Box Community and glad to help! 

    We have corrected your account storage as you've requested. To verify this, log in to box.com> Account Settings> Used Storage. 

    Let us know in this forum if you'll get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks for posting! 

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    Can I have this done to mine as well? I've been trying to get this corrected for a while and have not had any luck

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