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Question

Inaccurate storage information

  • May 23, 2025
  • 1 reply
  • 66 views
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I read a Box article that stated Box Support can run a script to fix inaccurate storage information.  Can you please do so for my account.  I recently deleted all files and emptied trash and storage still says 32GB of 50GB used.

    1 reply

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    Hi Howard, 

    Welcome to Box Community and glad that you've joined this forum. 

    Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Settings> Used Storage. 

    Going forward, if you find inaccuracies to your storage count as indicated, please let us know and we'll help you fix it. 

    Hope it helps! 

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