I have a folder on Box that states that it contains 15 GB of data, however whenever I download the file it only shows that it is 5 GB. Why is there such a discrepancy? Am I not downloading the entire file?
Question
Inaccuracies in Box File Size
Hi Bennett,
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We're glad you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by logging in to box.com> Account Settings> Used Storage.
Should the issue persist, you may proceed and contact our Product Support team by creating a ticket here.
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