Skip to main content

I invited a user who created a personal plan account using a company email address to join my company's tenant, but the user has not been admitted to my company's tenant after the 14-day auto-roll-in period.
How can I get this user into my tenant?

 

会社のメールアドレスを使用して個人プランのアカウントを作成したユーザーを自社テナントに招待しましたが、オートロールイン期間の14日間を過ぎても自社テナントにユーザーが入ってきません。
どうすればこのユーザーをテナントに取り込めますか？

Hi ​@Tatsuya,

Welcome to Box Community! Seems that you need help in regards to  automatically rolling in new  users. 

 

I’ll go and submit a new case and a member from Box Product Support team will reach out to you through email, please keep an eye out. 

 

Thanks for posting, and looking forward to get this sorted out soon! 

Terms & ConditionsCookie settings