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Question

Inability to import users using auto-roll-in

  • June 4, 2025
  • 1 reply
  • 110 views
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I invited a user who created a personal plan account using a company email address to join my company's tenant, but the user has not been admitted to my company's tenant after the 14-day auto-roll-in period.
How can I get this user into my tenant?

 

会社のメールアドレスを使用して個人プランのアカウントを作成したユーザーを自社テナントに招待しましたが、オートロールイン期間の14日間を過ぎても自社テナントにユーザーが入ってきません。
どうすればこのユーザーをテナントに取り込めますか?

1 reply

Rona Box
  • Community Manager
  • June 6, 2025

Hi ​@Tatsuya,

Welcome to Box Community! Seems that you need help in regards to  automatically rolling in new  users. 

 

I’ll go and submit a new case and a member from Box Product Support team will reach out to you through email, please keep an eye out. 

 

Thanks for posting, and looking forward to get this sorted out soon! 

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