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Question

"!" in Cloud icon

  • May 23, 2025
  • 1 reply
  • 14 views
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BOX2_4osyZoAFph3fT7CpOTo2Ng.png

I see an icon in which "!" is in cloud. What does this mean? I think that file has an issue to be uploaded to the BOX drive. I would like to know how I could solve the problem.

 

Thanks,

 

 

 

    1 reply

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    Hi Risa, 

    Welcome to the Box Community, I'm happy to help!

    I see that you are seeing files with cloud exclamation icon in Box Drive.

    To resolve this issue, please make sure to follow the steps provided in this article: https://support.box.com/hc/en-us/articles/9510043322131-Resolution-steps-for-unsynced-files-with-cloud-exclamation-icon-in-Box-Drive-using-FPE-mode

    Thanks for posting and let us know how else we can help!

    Regards, 

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