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Question

Image Thumbnails Not Appearing in Public Shared Hub

  • March 26, 2026
  • 2 replies
  • 31 views

I’m having a problem with Box Hubs where if I make the hub public and create a shared link, non-logged in users only see a default placeholder instead of the image thumbnail for any images added to the hub.

This doesn’t make a lot of sense, since they’re still able to download the full sized image and see the full preview if they click on it. So why restrict the thumbnails, which are kind of a crucial aspect of sharing a content portal to non-users?

Logged in users do see the thumbnails, but I need everyone to see them.

2 replies

Rona Box
  • Community Manager
  • May 1, 2026

Hi ​@barayanoush

Welcome to Box Community, and we’re glad to help regarding your image thumbnail in Box Hubs! 

 

Can we start with these two questions?

  • What is the access type set for the shared link?
  • To get a closer look, could you attach a screenshot from your colleagues that’s accessing it through the shared link?

We’re looking forward to hear back from you! 


  • New Member
  • May 7, 2026

I have the same problem and the Hub is setted with link open to view&download… Is there any solution? When I open the hub loggedin I see the preview thumb, but when the users access the hub via link the images are not loading.