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if it is possible to recover files from your platform even if you have permanently deleted them from the trash (recycle)

  • May 22, 2025
  • 1 reply
  • 39 views
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I am not fluent in English, I use google translator.
The question I ask you is this:
I would like to know if it is possible to recover files from your platform even if you have permanently deleted them from the trash (recycle).

    1 reply

    Forum|alt.badge.img

    Hi Luigi,

    Welcome to the Box Community!

    If the event that the content has been permanently deleted from Trash, please immediate reach out to Box Support team. 

    There is still a 14-day grace period during which Product Support can recover your content. Beyond this 14-day grace period, however, files or folders purged from your Box trash may not be recoverable and may be lost forever. You may reach out to our tech support by clicking on the “Contact Support” link just above this page.

    Please see our article for further details on Managing Trash in Box: https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash

    Best,

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