if I have an issue, who do I talk to?

Hi Jennie, 

Welcome to the Box Community, I'm happy to help!

When you log in and select "Contact Support" from the top-navigation menu you will see the different options for contacting the Box Product Support team. These options will vary by customer, depending on account type, agent availability and support subscription level. Options may include submission by web form, live chat and, for Premier and Platinum Service customers, a direct phone line. 

If you are a Personal Free Box user, the community would be happy to help work with you and provide tips that could resolve your issue.

If you are interested in upgrading your account, you can see available plans and reach out to our Sales team here.

Thanks for posting and let us know how else we can help!

Best Regards,