I have a box.com account that has saved data for work but haven't logged in for a long time. That account is (email redacted). Recently I would like to re-login to back up data on it but the system said password expired and I did as instructed. Next I check my email to reset the password, but I don't see that email even in spam or checking in webmail. Please help me. I sincerely thank you.
Thanh Chung Pham
Hi Thanh,
Welcome to the Box Community! I’m happy to help.
This would be something our Box Support team would like to discuss with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
Please check your email for details and updates. Thanks for your patience!
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
