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Question

I want to Upgrade to a premium account and it wont let me.

  • May 23, 2025
  • 1 reply
  • 8 views
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Hello Support Team

My account still needs to be upgraded. It still says "needs verification" when I try doing it.

I went through everything (even another post here). I even talked to sales, and they gave me a link that, also did not work. They said to put another ticket in with support, so I am back.

 

 

Could someone from the support team help me?

    1 reply

    C
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    Hi Volker, 

    Welcome to Box Community and glad to help! 

    Please reach out to our Sales team and there are a couple of ways to get in touch with our Sales team:

    1. You can give them a call directly at 1.877.729.4269 ext. 1
    2. Submit a contact form at this page: https://www.box.com/quote/
    3. View package options and live chat sales (available during US business hours) at this page: https://www.box.com/pricing/

    Hope it helps! 

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