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Question

I've deleted files but my storage still says full.

  • May 23, 2025
  • 10 replies
  • 35 views

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I've deleted files but my storage still says full. I've deleted the trash but that didn't help. Please advise.

10 replies

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I have the same issue, it said it could take several hours and it's been almost a day


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I'm on day two as well.


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Hi Clint, 

Welcome to Box Community and I'm here to help!

We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Thanks for posting! 


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Thank you for the help.


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I have the same issue. Storage usage in my account is incorrect.


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I HAVE THE SAME ISSUE


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*UPDATE

After my initial post, Box customer service reached out and resolved the issue. But unfortunately, I am having the same issue once again.

 


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Same issue here. Need some help resetting.


  • New Member
  • November 7, 2025

Hi, I have the same issue. Could you help, please?


  • New Member
  • November 7, 2025

Same here. Please help!