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I upgraded my plan to the Business account and now numerous folders are empty or missing

  • May 5, 2026
  • 2 replies
  • 76 views
A

I upgraded my plan to the Business account and now numerous folders are empty or missing. How can i get this fixed ASAP since numerous people rely on this information and are actively looking for it? 

Best answer by Rona Box

Hi ​@acampbell44, 

Welcome to Box Community! 

Glad to hear that this concern has been resolved! Just a quick reminder that your Box contents will be inaccessible during your upgrade, it’s part of your transition from your old Box plan to the new one that you signed up for. 

 

Thanks for posting! Feel free to reply if you have additional concern. 

2 replies

A
  • acampbell44
  • Author
  • New Participant
  • May 5, 2026

This is resolved!

    Rona Box
    • Rona Box
    • Community Manager
    • Answer
    • May 5, 2026

    Hi ​@acampbell44, 

    Welcome to Box Community! 

    Glad to hear that this concern has been resolved! Just a quick reminder that your Box contents will be inaccessible during your upgrade, it’s part of your transition from your old Box plan to the new one that you signed up for. 

     

    Thanks for posting! Feel free to reply if you have additional concern. 

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