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I successfully changed my password via my email, but I changed my phone number recently and I am unable to receive SMS

  • May 23, 2025
  • 1 reply
  • 15 views

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I successfully changed my password via my email, but I changed my phone number recently and I am unable to receive SMS to continue the recovery of my account. my account: [personal information--redacted]

1 reply

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Hi there, 

Welcome to Box Community and glad to help!

To assist with your login issue, I opened a new ticket. Someone from Product Support team will get in touch and please keep an eye to your email. 

Thanks for posting!