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Question

I still see old box directories in file explorer while they are not visible in box.com

  • May 22, 2025
  • 1 reply
  • 21 views
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Some empty box directories are still displayed in file explorer (with a red color point) while they no more exist in box.com.
It's impossible to delete thoses directories in my file explorer.

The others directories and files are well synchronized.

Can you tell me how to solve this issue ?

Thank you

    1 reply

    C
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    Hi Jean, 

    Welcome to the Box Community!
    This would be something Box Product Support team would like to investigate and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Kindly check your email for details and updates.
     
    Thanks for your patience, please come back and let is know how it went with support.
     
    Regards,
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