The rest of the message reads: “We were unable to send your logs to Box… If you do not have an open support case with Box, please create one here... A compressed copy of your logs can be found here.”
Question
I received an error message saying "Box Drive has encountered an issue."
Hi
Welcome to Box Community, and we’re here to help resolve your Box Drive error!
In order to get Box Drive to work in your machine, please check out these basic troubleshooting steps:
- Is the Box Drive’s latest version installed? If not, please update your Box Drive.
- Make sure that your Operating System is supported by Box.
- Log out and log in from Box Drive.
- Manually reset your Box Drive application.
Hope it helps! Let us know how it goes.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.