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Hello.
Would you please tell me how to create a ticket?

There´s a box folder shared between members of different companies, and for me and another person, the status in the collaborations (where it says “co-owner”, “editor”, “viewer”, etc) it says “pending” for both of us. The difference is I have access to the folder and it´s files, and she doesn´t.
 
Would you please assist me on how to escalate this issue so it can be fixed?

 

Regards,

 

Agustin De Carli

Hi ​@agustin91dc, 

Welcome to Box Community, and we’ll be assisting you with your pending invitation. 

 

To fully access the shared content, please accept the invitation. To do so, please follow the instructions below. 

To find and resolve a pending invitation:

  1. In the left menu of your Box account window, click All Files.
  2. In the pending invitations panel under ACTION REQUIRED, hover on the name of a file or folder.
  3. To see details about the invitation, click the ellipses, "...", and select View Details.
  4. To decline the invitation, click the ellipses, "...", and select Decline All.
  5. To accept the invitation and gain access to the project's content, click Accept.

 

viewDetailsDeclineAll_Highlighted.png

 

accept_Highlighted.png

 

Hope it helps, and please don’t hesitate to reply if you have additional questions. 

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