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Question

I need live support

  • May 23, 2025
  • 2 replies
  • 8 views

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I can't open any of my documents. The error I receive is "We’re sorry, the preview didn’t load. Please refresh the page." Refreshing doesn't work. Neither did rebooting my computer.

2 replies

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Same here


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Hi John, 

 

Welcome to Box Community and glad to help! 

 

We're sorry for your trouble and please note that our Engineering team has identified this issue and updates are posted here!

 

Thanks for posting!