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I need help to clean my box storage

  • May 23, 2025
  • 2 replies
  • 29 views
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I am paying $120.00 dl for 100 GB but I have deleted all unneeded files and my available space shows that I do have 66 GB used please help me re-set my available space. I am very frustrated, 

 

    DonHammons

    2 replies

    C
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    Hi Sergio,

    Welcome to the Box Community! I'm happy to help.

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

    You can also check this article from our Box Support page about "Storage".

    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

    Best,

    T
    • Twp
    • New Member
    • September 26, 2025

    I want to clean my box.com available space. All Files was deleted but still shows 10GB used. Help me solution please! thanks

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