I need help for changing my phone number

Hi there, 

Welcome to the Box Community! 

This will require our Box Support team to work directly with you and may require specific account information.  

It seems you already have an open ticket for this issue with our support department, please continue working with them and check your email for updates.

Thanks for your patience and please comeback and let us know how it goes.

I have the same issue.  I created a new account in order to leave this message.  I had to change phone number and phone and even though the email registered with the account still good, Customer Service would not allow me to access my account.  They are asking me for details that are very hard to remember.  Things like the date the account was created.  Also filenames but I do not have them because I lost all the info on my phone and that is why I have many files uploaded into my Box account.

Hopefully someone on this forum will answer with a solution.